Recently, our residents and families completed our annual satisfaction surveys. Over the past year we have been working hard to change our culture so it is more person directed. We have been providing more meal choices as well as schedules and bathing options based on resident preferences. With all of that, only 70% of our families and residents are satisfied that we are meeting resident’s choices and preferences. That is just not good enough! I’d like to see at least 90%.
Our QAPI team is in agreement that we need more information to find out why so many families and residents perceive that we are not providing choices and individualizing care for the residents. Now I need to figure out how we should we go about getting more information. But how?