Based on feedback from our residents and families, we have been working hard on providing choices and individualizing care for the residents. The team on the Ivy neighborhood spent quite a bit of time last month completing the Advancing Excellence Person- Centered Care Tracking Tool. This afternoon, our QAPI team met to talk about how we can better meet the individual needs of each resident. We reviewed the data we collected on this tracking tool. We got some pretty great information. It turns out that we’re doing pretty well with resident choices regarding clothing, bathing, and eating. However, many of our residents would like to be around pets more often, go outside regularly when the weather is nice, be offered more activities that are of interest to them, and have more opportunities to listen to their favorite music.
Our administrator Dan and I attended family and resident council meetings this week to share what we learned and to get additional feedback. The QAPI team helped us develop some questions to ask residents and families to get more information. There was lively discussion and a few residents and family members volunteered to serve with interdisciplinary staff on a resident/family performance improvement project (PIP) team to find ways we can:
- Have pets regularly on the neighborhoods
- Gather information about what activities and music each of the residents prefer
- Include the residents and families in the planning of neighborhood activities, and
- Include outside activities every day when the weather permits.
This team has agreed to meet weekly for four weeks to put together a plan that we’ll trial on the Ivy neighborhood. In the meantime, we’ll be completing the Advancing Excellence Person- Centered Care Tracking Tool to gather data on the other neighborhoods. If all goes well on the Ivy neighborhood, we’ll complete the same process in the rest of the neighborhoods.
Our goals are to offer residents more choices for activities that interest them and help them to feel happier. Hopefully, we’ll this will show as an improvement in our next satisfaction survey results!
I wonder what other system changes nursing homes are doing to make sure they are hearing and responding to the voices of residents and families?