Well, today was a tough day. I think one of my challenges at River View Rehabilitation and Care Center is going to be trying to get everyone to work together as a team. Everyone is so quick to point fingers when something goes wrong. Take today, for example.
Sweet Hattie who’s 92, came to us from her home after being treated for pneumonia and dehydration in the hospital and she has been really weak. I imagine her psychotropic meds contribute to this weakness. Hattie was in bed and needed to go to the bathroom, so she called for the nurse. When Sherry, one of our nursing aides, went into her room, Hattie was already trying to get out of the bed herself so Sherry went to help her. For some reason the NA didn’t use a transfer belt. Hattie’s legs gave out when the NA tried to help and she ended up falling on the floor.
At that point, Sherry pulled the call button for assistance and a nurse came in. They assessed Hattie and determined that she had possibly fractured her hip. They called our doctor who said to call 911 and now she’s back in the hospital.
Evidently, the nurse scolded Sherry, which of course made her feel bad and start crying. The incident report said the reason for the fall was because a nursing aide didn’t use a transfer belt. Technically, that may have been the case, but I want the nursing staff to think more deeply than that.
How do I convince everyone that rather than blaming someone else, what could have been done to prevent this?
How can we work more as a team rather than blaming one another?